What Qualities Separate Us From the Rest?
Critical Thinking
In a world where common sense is becoming less common, and people tend to settle for the easy answers rather than the correct ones, we buck this trend. We value sensibleness in all its forms, common or not, and seek wisdom and understanding to arrive at the best solutions.
While we appreciate creative solutions when necessary, we prefer the simple yet effective ones whenever possible.
“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better. I think that’s the single best piece of advice: constantly think about how you could be doing things better and questioning yourself.”
– Elon Musk
Problem Solving
While we admit we don’t know everything, we are good thinkers and are willing put in the work find the best answers. This means finding the right the people to help, and asking them the right questions.
“My success has had less to do with what I know, and more to do with how I manage the things I don’t know” – Ray Dalio
We Honor the Psychological Component
This is where our process is fundamentally different from most other management companies. We approach all interactions seeking to understand first, then seeking a solution after.
While our title implies that we manage properties, the reality is that we manage people. HOA’s are fundamentally small private governments and microcosm of larger society, everyone with their own distinct personalities and politics, all living around each other and trying to get along. If we can understand the people and what they really want, then we are in a better position to help guide the association towards the best possible outcome in any situation.
“We accept inner responsibility for a behavior when we think we have chosen to perform it.” – Robert Cialdini
Strategy
We aim to be intentional in our words and actions. We do not speak or act simply for the sake of doing so, but do so in the context of the larger objective and as part of a strategy on a longer timeline.
This allows us to be pro-active rather than re-active. We have found that navigating the politics in an HOA is many times like Chess, and we strategize our movements accordingly.
“Influential leaders … know how to arrange group conditions to allow the principle of social proof to work.” – Robert Cialdini
Discretion
While we are transparent regarding our owner operations, we respect and value our clients right to privacy.
As such we are particularly well suited for rendering services to clients who require a certain amount of discretion.
Our core values along with our preference towards hiring team members who are highly capable, with exceptional character traits and a modest demeanor, generally pair well with clients requiring a higher level of care and discretion.
“Nothing is more dangerous than a friend without discretion; even a prudent enemy is preferable.” – Jean De La Fontaine
Solution Based
We try to focus on the solutions rather than the problems. We also encourage those on our team and owners in the associations we work with to do their best to not get stuck on the problems and work with us towards finding the solution as well.
We have an internal rule at our company, ‘If you are gonna drop a problem on the table, also be prepared with 3 potential solutions to that problem, and at least one of those potential solutions should cost nothing.’
“Every deep and great difficulty bears in itself its own solution. It just requires us to change our thinking to find it.” – Neils Bohr
Character
It’s simple, we value character in our hiring process above all else, followed by competence. Competence without character is of little use, because without character there can be no trust, and in this business trust is everything.
“Our ability to handle life’s challenges is a measure of our strength of character.” – Les Brown
