While the idea of bullying is often closely aligned with schools, workplace bullying is also a big concern. In the world of homeowners’ associations (HOA), it seems that bullying is rife: nearly every day brings a news headline of “HOA wars.” While bullying most often takes the form of verbal abuse or online harassment, it’s not uncommon for the bullying to become physical. If it goes unaddressed, bullying can lead to depression, anxiety, and even property damage or violence.
Just as in any school or workplace, the leaders of HOAs have a responsibility to create a formal framework for preventing bullying among the homeowner community. HOA bullying, particularly if it involves board members or employees, is a kind of workplace harassment and can spiral into workplace violence if not handled promptly.
The following are some tips for addressing and preventing bullying in an HOA setting.
Face-to-face mediation. It’s easy for chaos to ensue in group settings. If there are allegations of bullying, it’s a good idea to communicate privately with anyone engaged in unruly behaviors. A civil and private discussion can help the perpetrators understand how their behavior is adversely affecting life in the community and the business of HOA operations.
Stay positive. The recommended approach is to criticize the behavior, not the person. Be a good listener and let the accused individual tell their side of the story. Ask questions, and try to focus on facts, not emotions. It’s a good idea to have an impartial witness present for such discussions.
Build a comprehensive code of ethics and a board code of conduct. It helps to have all homeowners sign the code of ethics, which includes a civility pledge when they become part of the community, and refer to this code during arbitrations. Ensure that there are concrete steps that can be taken in the event of non-compliance, such as barring the homeowner from meetings or even pursuing legal steps. For employees of the HOA or board members, make it clear that failing to follow the code of conduct can result in the employee or board member’s removal as well as legal consequences.
Form a relationship with a lawyer. Your association attorney can be tapped to assist in drafting the correct language for a board or homeowner code of conduct or adopting a resolution. If peaceful internal resolutions fail, the attorney can be ready to draft a cease-and-desist order.
Consult with professionals. Professional property management companies can help, as they generally have deep experience in conflict resolution. Paladin Property Management offers management of day-to-day operations for HOA client associations, including maintenance requests, communication, collection of common charges, payment of vendors, bookkeeping, rule enforcement, resale packages, and construction projects, as well as any other routine administrative responsibilities. We offer consulting services to HOAs that are largely self-managed. For more information or to contact us, call 860-395-8863 or visit our website.